{"id":64777,"date":"2021-05-27T10:29:48","date_gmt":"2021-05-27T10:29:48","guid":{"rendered":"https:\/\/www.nettali.com\/?p=64777"},"modified":"2021-05-27T10:29:48","modified_gmt":"2021-05-27T10:29:48","slug":"accreditation-laibd-passe-a-la-vitesse-superieure","status":"publish","type":"post","link":"https:\/\/www.nettali.com\/2021\/05\/27\/accreditation-laibd-passe-a-la-vitesse-superieure\/","title":{"rendered":"ACCREDITATION \u2013 L\u2019AIBD passe \u00e0 la vitesse sup\u00e9rieure"},"content":{"rendered":"<p><strong>NETTALI.COM \u2013 La d\u00e9marche Qualit\u00e9 de l\u2019a\u00e9roport Dakar Blaise Diagne porte ses fruits. L\u2019AIBD a re\u00e7u l\u2019Accr\u00e9ditation au niveau 2 du Airport Customer Experience Accredition.<\/strong><\/p>\n<p>\u201cL\u2019a\u00e9roport Dakar Blaise Diagne vient de passer \u00e0 la vitesse sup\u00e9rieure en recevant l\u2019Accr\u00e9ditation au niveau 2 du Airport Customer Experience Accredition ce 25 mai 2021. Cette accr\u00e9ditation ent\u00e9rine les actions d\u2019am\u00e9lioration continue apport\u00e9es par l\u2019a\u00e9roport et l\u2019ensemble de ses partenaires pr\u00e9sents sur le circuit des passagers dans le but d\u2019offrir une meilleure exp\u00e9rience aux passagers\u2019\u2019, informe-t-on, via un communiqu\u00e9.<\/p>\n<p>En clair, il s\u2019agit du premier programme d\u2019Accr\u00e9ditation mondiale de la gestion de l'exp\u00e9rience client con\u00e7ue sp\u00e9cifiquement pour l'industrie a\u00e9roportuaire et d\u00e9di\u00e9 aux a\u00e9roports membres de l'ACI. \u201cL'objectif cl\u00e9 de l'accr\u00e9ditation ACI Airport Customer Experience est d'aider les a\u00e9roports \u00e0 am\u00e9liorer leurs pratiques pour r\u00e9pondre aux attentes en constante \u00e9volution de leurs clients et promouvoir un impact positif direct sur la satisfaction du client\u2019\u2019, rel\u00e8ve encore le communiqu\u00e9.<\/p>\n<p>En outre, ajoute le texte, il \u201ccomporte cinq niveaux et guide les a\u00e9roports dans leur approche gestion de l'exp\u00e9rience client dans le but d\u2019identifier de nouvelles pratiques \u00e0 d\u00e9velopper \u00e0 court et \u00e0 long terme afin de progresser de fa\u00e7on continue. Le programme fournit aux a\u00e9roports l'\u00e9valuation de la gestion de l'exp\u00e9rience client actuelle et la mesure de la fa\u00e7on dont l'exp\u00e9rience client sera am\u00e9lior\u00e9e avec les diff\u00e9rentes entit\u00e9s a\u00e9roportuaires concern\u00e9es intervenant sur le parcours du passager\u2019\u2019.<\/p>\n<p>Qui plus est, cette accr\u00e9ditation obtenue par l\u2019AIBD \u201cconfirme que l'a\u00e9roport promeut une strat\u00e9gie claire d'exp\u00e9rience client et des outils associ\u00e9s ; et que ces derniers sont g\u00e9r\u00e9s par un professionnel de l'exp\u00e9rience client qui pilote un groupe a\u00e9roportuaire transversal d\u00e9di\u00e9 \u00e0 l\u2019am\u00e9lioration de l\u2019exp\u00e9rience passager\u2019\u2019.<\/p>\n<p>\u201cCette accr\u00e9ditation, termine le texte, s\u2019inscrit dans la d\u00e9marche strat\u00e9gique de l\u2019A\u00e9roport Blaise Diagne de se d\u00e9marquer et de devenir l\u2019a\u00e9roport de r\u00e9f\u00e9rence dans la sous-r\u00e9gion. Cette strat\u00e9gie soutient le souhait exprim\u00e9 du gouvernement du S\u00e9n\u00e9gal de d\u00e9velopper le Hub a\u00e9rien et relancer l\u2019industrie du transport a\u00e9rien et du tourisme\u2019\u2019.<\/p>\n<div class='share-to-whatsapp-wrapper'><div class='share-on-whsp'>PARTAGER SUR : <\/div><a data-text='ACCREDITATION \u2013 L\u2019AIBD passe \u00e0 la vitesse sup\u00e9rieure' data-link='https:\/\/www.nettali.com\/2021\/05\/27\/accreditation-laibd-passe-a-la-vitesse-superieure\/' class='whatsapp-button whatsapp-share'>WhatsApp<\/a><div class='clear '><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>NETTALI.COM \u2013 La d\u00e9marche Qualit\u00e9 de l\u2019a\u00e9roport Dakar Blaise Diagne porte ses fruits. L\u2019AIBD a re\u00e7u l\u2019Accr\u00e9ditation au niveau 2 du Airport Customer Experience Accredition. \u201cL\u2019a\u00e9roport Dakar Blaise Diagne vient de passer \u00e0 la vitesse sup\u00e9rieure en recevant l\u2019Accr\u00e9ditation au niveau 2 du Airport Customer Experience Accredition ce 25 mai 2021. Cette accr\u00e9ditation ent\u00e9rine les [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":13187,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.8 (Yoast SEO v17.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ACCREDITATION \u2013 L\u2019AIBD passe \u00e0 la vitesse sup\u00e9rieure | Nettali.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nettali.com\/2021\/05\/27\/accreditation-laibd-passe-a-la-vitesse-superieure\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ACCREDITATION \u2013 L\u2019AIBD passe \u00e0 la vitesse sup\u00e9rieure\" \/>\n<meta property=\"og:description\" content=\"NETTALI.COM \u2013 La d\u00e9marche Qualit\u00e9 de l\u2019a\u00e9roport Dakar Blaise Diagne porte ses fruits. L\u2019AIBD a re\u00e7u l\u2019Accr\u00e9ditation au niveau 2 du Airport Customer Experience Accredition. \u201cL\u2019a\u00e9roport Dakar Blaise Diagne vient de passer \u00e0 la vitesse sup\u00e9rieure en recevant l\u2019Accr\u00e9ditation au niveau 2 du Airport Customer Experience Accredition ce 25 mai 2021. 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