{"id":173884,"date":"2026-05-19T11:00:59","date_gmt":"2026-05-19T11:00:59","guid":{"rendered":"https:\/\/www.nettali.com\/?p=173884"},"modified":"2026-05-19T07:24:01","modified_gmt":"2026-05-19T07:24:01","slug":"mediation-financiere-7-milliards-de-fcfa-recuperes-et-5-000-proces-evites-depuis-2009","status":"publish","type":"post","link":"https:\/\/www.nettali.com\/2026\/05\/19\/mediation-financiere-7-milliards-de-fcfa-recuperes-et-5-000-proces-evites-depuis-2009\/","title":{"rendered":"M\u00c9DIATION FINANCI\u00c8RE - 7 milliards de FCFA r\u00e9cup\u00e9r\u00e9s et 5 000 proc\u00e8s \u00e9vit\u00e9s depuis 2009"},"content":{"rendered":"<p data-path-to-node=\"2\"><strong>NETTALI.COM - La m\u00e9diation financi\u00e8re s'impose comme un levier incontournable de r\u00e9gulation au S\u00e9n\u00e9gal. Boost\u00e9 par l'essor du mobile banking et la d\u00e9mat\u00e9rialisation des services, l\u2019Observatoire de la Qualit\u00e9 des Services Financiers (OQSF) a enregistr\u00e9 une hausse de pr\u00e8s de 25 % des saisines en 2025. Ce m\u00e9canisme gratuit de r\u00e8glement \u00e0 l\u2019amiable prouve son efficacit\u00e9 en consolidant la confiance entre les usagers et les institutions financi\u00e8res, tout en d\u00e9sengorgeant massivement les tribunaux.<\/strong><\/p>\n<p data-path-to-node=\"4\">Selon les donn\u00e9es publi\u00e9es ce lundi 18 mai 2026 par l\u2019OQSF, le nombre de nouveaux dossiers litigieux est pass\u00e9 de 379 en 2024 \u00e0 475 en 2025. Dans le d\u00e9tail, la majorit\u00e9 des requ\u00eates, soit 357 dossiers, visent les banques, les \u00e9tablissements financiers, La Poste et les Syst\u00e8mes Financiers D\u00e9centralis\u00e9s (SFD). Le secteur des assurances totalise quant \u00e0 lui 118 dossiers, ce qui repr\u00e9sente un bond spectaculaire de 66 % en un an par rapport aux 71 affaires r\u00e9pertori\u00e9es en 2024.<\/p>\n<p data-path-to-node=\"6\">L'efficacit\u00e9 du dispositif reste particuli\u00e8rement \u00e9lev\u00e9e. Le taux de r\u00e9solution globale fr\u00f4le les 94 %, la quasi-totalit\u00e9 des diff\u00e9rends en mati\u00e8re d'assurance trouvant une issue pacifique.<\/p>\n<p data-path-to-node=\"6\">Pour le compartiment bancaire, le taux de r\u00e9ussite s\u2019est \u00e9tabli \u00e0 64 % en 2025, alors que sa moyenne sur cinq ans se maintient \u00e0 un niveau robuste de 86 %.<\/p>\n<p data-path-to-node=\"7\">Le m\u00e9diateur Amadou Kane Diallo dresse un bilan historique \u00e9logieux depuis la cr\u00e9ation des deux guichets en 2009. Au niveau bancaire, l'institution a trait\u00e9 pr\u00e8s de 3 500 saisines pour un encours de 5 milliards de FCFA. Du c\u00f4t\u00e9 des assurances, ce sont 1 745 saisines qui ont \u00e9t\u00e9 enregistr\u00e9es pour un montant global de 1 milliard 918 millions de FCFA. \u00ab <em>Au total, nous avons emp\u00each\u00e9 pr\u00e8s de 5 000 litiges d'atterrir devant les tribunaux, ce qui repr\u00e9sente pr\u00e8s de 7 milliards de FCFA pr\u00e9serv\u00e9s<\/em> \u00bb, s'est f\u00e9licit\u00e9 M. Diallo.<\/p>\n<p data-path-to-node=\"10\">Dans le secteur des assurances, les conflits proviennent essentiellement des sinistres \u00ab Incendies, Accidents et Risques Divers \u00bb (IARD), des accidents automobiles mat\u00e9riels et corporels, des assurances-vie, des vols et des questions de retraite ou de rente \u00e9ducation.<\/p>\n<p data-path-to-node=\"10\">Dans le secteur bancaire et de la microfinance, les clients contestent principalement les lenteurs des transferts internationaux, les frais et grilles tarifaires, les revendications de primes par les actionnaires, les complications li\u00e9es au remboursement de cr\u00e9dits, la mobilit\u00e9 bancaire ou encore des anomalies d'op\u00e9rations comptables.<\/p>\n<p data-path-to-node=\"12\">Face \u00e0 un march\u00e9 en pleine mutation, marqu\u00e9 par la diversification des offres num\u00e9riques, la clart\u00e9 des contrats devient un enjeu de stabilit\u00e9 sociale. Pour le m\u00e9diateur de l'OQSF, l\u2019enjeu actuel est de vulgariser ces espaces d'\u00e9coute.<\/p>\n<p data-path-to-node=\"12\">Amadou Kane Diallo a conclu en expliquant que dans un contexte de digitalisation rapide, la confiance devient centrale et que ces Assises doivent permettre de mieux faire conna\u00eetre au grand public un m\u00e9canisme d'utilit\u00e9 publique qui demeure encore insuffisamment visible.<\/p>\n<div class='share-to-whatsapp-wrapper'><div class='share-on-whsp'>PARTAGER SUR : <\/div><a data-text='M\u00c9DIATION FINANCI\u00c8RE - 7 milliards de FCFA r\u00e9cup\u00e9r\u00e9s et 5 000 proc\u00e8s \u00e9vit\u00e9s depuis 2009' data-link='https:\/\/www.nettali.com\/2026\/05\/19\/mediation-financiere-7-milliards-de-fcfa-recuperes-et-5-000-proces-evites-depuis-2009\/' class='whatsapp-button whatsapp-share'>WhatsApp<\/a><div class='clear '><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>NETTALI.COM - La m\u00e9diation financi\u00e8re s'impose comme un levier incontournable de r\u00e9gulation au S\u00e9n\u00e9gal. Boost\u00e9 par l'essor du mobile banking et la d\u00e9mat\u00e9rialisation des services, l\u2019Observatoire de la Qualit\u00e9 des Services Financiers (OQSF) a enregistr\u00e9 une hausse de pr\u00e8s de 25 % des saisines en 2025. Ce m\u00e9canisme gratuit de r\u00e8glement \u00e0 l\u2019amiable prouve son [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":173891,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.8 (Yoast SEO v17.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00c9DIATION FINANCI\u00c8RE - 7 milliards de FCFA r\u00e9cup\u00e9r\u00e9s et 5 000 proc\u00e8s \u00e9vit\u00e9s depuis 2009 | Nettali.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nettali.com\/2026\/05\/19\/mediation-financiere-7-milliards-de-fcfa-recuperes-et-5-000-proces-evites-depuis-2009\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00c9DIATION FINANCI\u00c8RE - 7 milliards de FCFA r\u00e9cup\u00e9r\u00e9s et 5 000 proc\u00e8s \u00e9vit\u00e9s depuis 2009\" \/>\n<meta property=\"og:description\" content=\"NETTALI.COM - La m\u00e9diation financi\u00e8re s&#039;impose comme un levier incontournable de r\u00e9gulation au S\u00e9n\u00e9gal. Boost\u00e9 par l&#039;essor du mobile banking et la d\u00e9mat\u00e9rialisation des services, l\u2019Observatoire de la Qualit\u00e9 des Services Financiers (OQSF) a enregistr\u00e9 une hausse de pr\u00e8s de 25 % des saisines en 2025. 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