{"id":158885,"date":"2025-08-05T07:56:05","date_gmt":"2025-08-05T07:56:05","guid":{"rendered":"https:\/\/www.nettali.com\/?p=158885"},"modified":"2025-08-06T00:14:02","modified_gmt":"2025-08-06T00:14:02","slug":"secteur-public-corruption-lenteur-cout-eleve-ces-contraintes-decriees-par-les-usagers","status":"publish","type":"post","link":"https:\/\/www.nettali.com\/2025\/08\/05\/secteur-public-corruption-lenteur-cout-eleve-ces-contraintes-decriees-par-les-usagers\/","title":{"rendered":"SECTEUR PUBLIC- \u00a0Corruption, lenteur, co\u00fbt \u00e9lev\u00e9\u2026 ces contraintes d\u00e9cri\u00e9es par les usagers"},"content":{"rendered":"<p><strong>NETTALI.COM -<\/strong> <strong>Le minist\u00e8re de la Fonction publique a d\u00e9voil\u00e9, le lundi 4 ao\u00fbt 2025 le rapport g\u00e9n\u00e9ral des concertations nationales sur la r\u00e9forme du service public. Le document pr\u00e9sent\u00e9 devant le Premier ministre, fait \u00e9tat de plusieurs contraintes dans l\u2019administration s\u00e9n\u00e9galaise. <\/strong><\/p>\n<p>Faible comp\u00e9tence des ressources humaines, acc\u00e8s difficile aux services, absence d\u2019accueil professionnel, retards, files d\u2019attente interminables, documents exig\u00e9s \u00e0 r\u00e9p\u00e9tition, corruption et manque d\u2019infrastructures. La liste est loin d\u2019\u00eatre exhaustive. Mais ce sont les principales critiques formul\u00e9es par les usagers \u00e0 l\u2019endroit de l\u2019administration s\u00e9n\u00e9galaise.<\/p>\n<p>Commentant le rapport, le professeur Serigne Ahmadou Gaye, membre du Comit\u00e9 charg\u00e9 de l\u2019\u00e9laboration du rapport sur les concertations nationales pour la R\u00e9forme du Service public (Coref) explique que les citoyens jugent d\u2019abord les proc\u00e9dures administratives souvent trop longues \u00ab <em>95,66% des personnes interrog\u00e9es jugent les d\u00e9marches trop longues et 87 % estiment qu\u2019elles sont inutilement complexes. C\u2019est un constat qui est partag\u00e9 tant au S\u00e9n\u00e9gal que dans la diaspora, o\u00f9 les retards de traitement et le manque de clart\u00e9 sont d\u00e9cri\u00e9s. Les usagers d\u00e9plorent le fait qu\u2019on leur demande les m\u00eames papiers dans tous les services<\/em> \u00bb, pr\u00e9cise-t-il.<\/p>\n<p>Poursuivant, il ajoute que c\u2019est la corruption qui a suscit\u00e9 les r\u00e9actions les plus vives. \u00ab <em>Si vous agr\u00e9gez les statistiques des r\u00e9ponses recueillis entre : tr\u00e8s grave, grave et moyennement grave, nous sommes presque \u00e0 90% de pratiques corruptives not\u00e9s par les usagers<\/em> \u00bb, indique M. Gaye.<\/p>\n<p>Il a \u00e9galement fait savoir que les S\u00e9n\u00e9galais ont d\u00e9plor\u00e9 \u00e9galement les formes corruptives \u00e9mergentes qui ont \u00e9t\u00e9 engendr\u00e9es par la digitalisation. \u00ab <em>Je pense que c\u2019est une question qui m\u00e9rite d\u2019\u00eatre pos\u00e9e, puisqu\u2019il y a d\u2019autres services prestataires parall\u00e8les, qui font irruption avec la digitalisation, qu\u2019il faudra prendre en compte<\/em> \u00bb, d\u00e9clare-t-il.<\/p>\n<p>Les citoyens ont \u00e9galement d\u00e9nonc\u00e9 l\u2019absent\u00e9isme, l\u2019impunit\u00e9 en cas de fautes graves, ainsi que l\u2019insuffisance des m\u00e9canismes de sanction \u00e0 l\u2019\u00e9gard des agents fautifs. Ils appellent \u00e0 une digitalisation g\u00e9n\u00e9ralis\u00e9e des d\u00e9marches administratives, \u00e0 une meilleure s\u00e9curisation des donn\u00e9es personnelles, et \u00e0 une refonte des services de l\u2019\u00e9tat civil.<\/p>\n<p>Face \u00e0 ces griefs soulev\u00e9s par plus de 9 000 S\u00e9n\u00e9galais, des recommandations phares ont \u00e9t\u00e9 formul\u00e9es. Il s\u2019agit entre autres de l\u2019installation de guichets uniques pour simplifier les d\u00e9marches, le renforcement du lien entre les agents et les citoyens, pour r\u00e9tablir la confiance et garantir un service public orient\u00e9 vers les r\u00e9sultats.<\/p>\n<div class='share-to-whatsapp-wrapper'><div class='share-on-whsp'>PARTAGER SUR : <\/div><a data-text='SECTEUR PUBLIC- \u00a0Corruption, lenteur, co\u00fbt \u00e9lev\u00e9\u2026 ces contraintes d\u00e9cri\u00e9es par les usagers' data-link='https:\/\/www.nettali.com\/2025\/08\/05\/secteur-public-corruption-lenteur-cout-eleve-ces-contraintes-decriees-par-les-usagers\/' class='whatsapp-button whatsapp-share'>WhatsApp<\/a><div class='clear '><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>NETTALI.COM - Le minist\u00e8re de la Fonction publique a d\u00e9voil\u00e9, le lundi 4 ao\u00fbt 2025 le rapport g\u00e9n\u00e9ral des concertations nationales sur la r\u00e9forme du service public. Le document pr\u00e9sent\u00e9 devant le Premier ministre, fait \u00e9tat de plusieurs contraintes dans l\u2019administration s\u00e9n\u00e9galaise. Faible comp\u00e9tence des ressources humaines, acc\u00e8s difficile aux services, absence d\u2019accueil professionnel, retards, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":158880,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.8 (Yoast SEO v17.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SECTEUR PUBLIC- \u00a0Corruption, lenteur, co\u00fbt \u00e9lev\u00e9\u2026 ces contraintes d\u00e9cri\u00e9es par les usagers | Nettali.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nettali.com\/2025\/08\/05\/secteur-public-corruption-lenteur-cout-eleve-ces-contraintes-decriees-par-les-usagers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SECTEUR PUBLIC- \u00a0Corruption, lenteur, co\u00fbt \u00e9lev\u00e9\u2026 ces contraintes d\u00e9cri\u00e9es par les usagers\" \/>\n<meta property=\"og:description\" content=\"NETTALI.COM - Le minist\u00e8re de la Fonction publique a d\u00e9voil\u00e9, le lundi 4 ao\u00fbt 2025 le rapport g\u00e9n\u00e9ral des concertations nationales sur la r\u00e9forme du service public. Le document pr\u00e9sent\u00e9 devant le Premier ministre, fait \u00e9tat de plusieurs contraintes dans l\u2019administration s\u00e9n\u00e9galaise. 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